Lower 48 States Shipping
We are shipping your items from Georgia. You can typically expect a 2-3 day delivery in the Southeastern USA. For destinations on the West Coast, please allow 7-8 days for delivery. We do offer expedited delivery options for extra cost.
Important NOTE: All shipping times are based upon the day they ship from our facility. This means that an item that Ships Next Business Day that you would like shipped '2-Day-Air' - if placed on Monday will arrive at your location on Thursday. This is especially important for items that we ship in 5-7 days. Be sure to add this time to your delivery expectations.
Contact service@eVitalhealth.com for delivery estimates.
Hawaii, Alaska, Puerto Rico & US Protectorates .We will need to ship your item by air. If you wish to have your items shipped USPS, then please contact service@eVitalhealth.com for instructions on placing orders and the shipping rate. You can also visit The US Postal Service (USPS) to get an idea of approximate shipping costs (use our shipping zip code of 30040 and your receiving zip code). Read the delivery expectations in the passage above for a thorough explanation of how delivery times can be calculated.
Our Returns Policy
We are unable to accept open items for return, due to the nature of the products listed at eVitalhealth.com Unopened items that you would like to return, may be done so no later than 7 days after the items have been delivered. If you wish to return these items please contact service@eVitalhealth.com for instructions and a Return Authorization Number (RA#). Returned Items without an RA# will be refused. All Returns should be sent in a method that provides delivery confirmation. We will not be responsible for any items returned to us that do not arrive at our facility (insure your package or use United Parcel Service).
We'll happily correct any order that was incorrect, missing items, and also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items. However, if you received a damaged, defective, or incorrect item, contact service@eVitalhealth.com for instructions. All claims relating to incorrect shipments must be made no later than 7 days after the items have been delivered.
We are unable to accept open items for return due to the nature of the products listed at eVitalhealth.com You can expect a refund in the same form of payment originally used for purchase, usually within 7 to 14 business days of our receiving your return at our facility. If the refund is due to a shipping error by us, then we will refund your shipping charges for returning the items to us (RA# is still required.).
In order to be entitled to a refund of shipping charges, order must be shipped back to us UPS Ground Delivery. All returns require a Return Authorization Number (RA#). If you need to return an unopened item for return please contact us for a Return Authorization Number (RA#). If your return is not due to our error, we will deduct the return shipping costs of your order from your refund. On items that have unfulfilled performance guarantees, please contact service@eVitalhealth.com for instructions.
We can ship to virtually any address in the world. Some international destinations prohibit the transportation of certain items. We reserve the right to refuse any transaction, domestic or international, for any reason.
We utilize the United Parcel Service (UPS) for all of our non-U.S. international deliveries. All international packages are automatically insured. On international shipments, you accept responsibility and ownership of the items after they are delivered to our shipping agents. Please understand, that international deliveries can take weeks (or longer). While we appreciate international customers, we are unable to offer any accurate delivery times.
If you are an international customer (outside of the USA and its territories and possessions), you will be contacted with the shipping charge upon receipt of your order. We WILL NOT SHIP until you have confirmed your acceptance of the shipping rate.
Please note that your country may impose tariffs and/or duty fees on your order depending on the items or the value of your purchase. These fees are unrelated to shipping costs and will originate from your country's Customs Bureau, but they will be collected by UPS prior to delivery. If needed, UPS will attempt to contact the person listed on the order's destination and notify him or her of any additional charges. For more information, please contact your country's Customs Bureau.
By placing an order, you agree to be bound by the provisions and policies, listed herein.
All shipping times are based upon the day they ship from our facility. This means that an item that Ships Next Business Day that you would like shipped '2-Day-Air' - if placed on Monday will arrive at your location on Thursday. This is especially important for items that we ship in 5-7 days. Be sure to add this time to your delivery expectations. For example, a customer in California ordering an item that has an availability of shipping in 5-7 business days and then selects 'Ground-Delivery' may not receive the items for up to 15 business days. No big deal, as long as you know ahead of time.
Contact service@eVitalhealth.com for delivery estimates.
Placing Your Order
Placing an order with eVitalhealth.com is easy. There's no need to create an account first. You will have done that once you've placed your first order online. (We can also accept orders by phone at 678-947-9157).
We are working to bring you more items than any other Life Improvement Store anywhere. Take the time to view our many items and when you find an item that interests you, click the title or name of the item to see its product information page. Here you will find more information about the item, including an availability estimate of how long it will take before the item will be ready to leave our distribution center.
Adding Items to Your Shopping Cart
When you find your item(s) click the "Add to Cart" button on the item's product information page. Once you've added an item to your shopping cart, use the the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order.
IMPORTANT NOTE: We utilize a shopping cart that requires that your browser be set to 'Accept Cookies' if your cart seems to have a hole in the bottom and items you add are disappearing, check your browser's security settings. You can access the contents of your Shopping Cart at any time by clicking the View Cart icon at the top of every page of our web site. Please call us at 678-947-9157 if you need assistance.
Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart. It is easy to adjust quantities When you're ready to place your order click on the "Check-Out" button in your cart, click the you will be taken to the first page of the order form.
Enter a Shipping Address
Tell us where you would like to ship your order. If you are shipping to an APO or FPO address this will be treated as an International Order - see section above for information on International orders. Your phone number is required for shipping purposes.
Select a Shipping Method
Consider how quickly you would like to receive your order, and choose a shipping method. You will receive an order confirmation e-mail after placing your order. If something is incorrect, contact us immediately. We'll consolidate your items into the fewest shipments possible. This means one item could delay your order. We will contact you if the delay is beyond the expected availability date (this is located on each items description page). When in doubt call us at 678-947-9157 or email us at service@eVitalhealth.com.
Method of Payment
Next, let us know how you would like to pay for your order. We accept American Express, Discover, MasterCard, Visa, and Visa Check Cards for online orders. You can pay via mail with a Money Order or Cashier's Check. Personal Checks are not accepted.
If you wish to pay with a money order, or cashier's check be sure it is denominated in U.S. dollars and drawn on a U.S. bank. All orders must be prepaid. For Mail-In orders, complete the shopping cart and on the checkout page (the one that has the shipping fees included) and press print. Mail the printed page in along with your Money Order payable to:
eVital Solutions LLC
104 Colony Park Dr. Ste 800
Cumming, GA 30040
Tracking Your Order
We will send you tracking information on your order via email when it ships.
The availability estimate on each item's product information page refers only to how long it will take that item to leave our fulfillment center once you place your order. It does not include the time your order will take to reach you once we ship it. Shipping time depends upon the shipping option you choose.
No Sales Tax, VAT, or any other fees are assessed on any order by eVitalhealth.com except for residents of the State of Georgia. It is your responsibility to remit any taxes owed to your local government tax boards.
eVitalhealth.com Privacy Notice
Last updated: Dec. 12th, 2004
What personal information about customers does eVitalhealth.com gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at eVitalhealth.com. Here are the types of information we gather:
Information You Give Us: We receive and store any information you enter on our web site or give us in any other way. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many web sites, we use "cookies," and we obtain certain types of information when your web browser accesses eVitalhealth.com.
E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from eVitalhealth.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. When you place an order with us, or request information from us you will automatically be enrolled in our company email list. If you wish to opt-out of this list, you will be provided an opportunity at every mailing.
Information from Other Sources: We might receive information about you from other sources and add it to our account information.
What About Cookies?: Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognize your browser and to provide shopping capabilities. You must have your browsers set to accept cookies in order to make use of our shopping cart. The Help section of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of eVitalhealth.com's coolest features, and we recommend that you leave them turned on.
Does eVitalhealth.com Share the Information It Receives?: Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries of Genesis Health Center and eVitalhealth.com or follow practices at least as protective as those described in this Privacy Notice.
Affiliated Businesses: We work closely with our affiliated businesses and operate a number of web sites. Our database and information contained therein is provided and utilized by all sites we own.
Agents: We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Promotional Offers: Sometimes we may send offers to selected groups of eVitalhealth.com customers on behalf of other businesses. When we do this, we do not give that business your name and address.
Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets. Also, in the unlikely event that eVitalhealth.com or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
Protection of eVitalhealth.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; or protect the rights, property, or safety of eVitalhealth.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
Strategic Partnerships: We may disclose any and all of the information we gather with other non-affiliated entities if we enter into a strategic partnership. This could include a co-op mailing campaign, or joint marketing effort.
How Secure Is Information About Me?: We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last four digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Children: eVitalhealth.com does not sell products for purchase by children. We do sell some children's products for purchase by adults. If you are under 18, you may use eVitalhealth.com only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions: If you choose to visit eVitalhealth.com, your visit and any dispute over privacy is subject to this Notice including limitations on damages, arbitration of disputes, and application of the law of the state of Georgia. If you have any concern about privacy at eVitalhealth.com, please send us a thorough description to service@eVitalhealth.com, and we will try to resolve it.
Our business changes constantly, and our Privacy Notice will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our web site frequently to see recent changes.
Information You Give Us: You provide most such information when you search, buy, participate in a contest or questionnaire, or communicate with customer service. For example, you provide information when you search for a product; place an order through eVitalhealth.com; provide information in when placing an order (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise; complete a questionnaire or a contest entry form; As a result of those actions, you might supply us with such information as your name, address, and phone numbers; credit card information; people to whom purchases have been shipped, including addresses and phone number.
Automatic Information: Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features.
Information from Other Sources: Examples of information we receive from other sources include updated delivery and address information from our carriers or other third parties, which we may use to correct our records and deliver your next purchase or communication more easily. There are many other sources of information that may be obtained to make your experience better, and to increase our ability to serve you in a more effective and efficient manner.